FAQ

  • Is there a minimum order amount?
  • What are the shipping rates?
  • Where can you ship?
  • How do the fish travel?
  • What if I get a dead fish on arrival?
  • Can you ship with carriers other than UPS or USPS?
  • When will I receive my order?
  • Do you accept returns?
  • What do I need to do when I receive my fish?
  • Do you accept credit cards?
  • Do I need a Paypal account?
  • Can we visit your facility?
  • Is the size of the fish exact?
  • Can I use your pictures?
  • How do you raise your fish?



  • Is there a minimum order amount?

    No minimum order amounts.

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    What are the shipping rates?

    Shipping rates will display once you have items in your cart. BioAquatix uses a flat rate shipping method. 

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    Where can you ship?

    We can ship any where UPS will deliver. Remember that if you are located outside of the continental US you need to add one day in transit time.

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    How do the fish travel?

    The fish travel in plastic bags with clean water and pure oxygen. They are then placed in a Styrofoam insulation container which is protected by a cardboard box. We can also use heat or ice packs depending on the season. The fish can easily remain this way for over 48 hours. Because we want to make sure they arrive feeling strong, we ask that you be present when they are delivered to you. You should also plan for some time to place them in their new aquarium. Rest assured that all happy swimmers fly business class ;-)

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    What if I receive a dead fish?

    If you receive any dead fish (DOA), send a picture of the unopened bag containing the dead fish. Email this picture to us at bioaquatix@gmail.com .

    Fish will be replaced with the same fish on your next order or on our next shipping day (shipping cost paid by customer)

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    Can you ship with other carriers than UPS or USPS?

    No, unless you have a wholesale account then we can ship via Southwest airport to airport. Air cargo is always shipped COD.

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    When will I receive my order?

    We ship on Monday, Tuesday or Wednesday. The cut off time is Friday 6:00pm. All the orders placed will be purged over the weekend and ready to ship starting Monday. Your order will be shipped in the order it is received. A tracking number will be emailed to you.

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    Do you accept returns?

    We do not accept returns. Fish would not survive the return trip to BioAquaTix, however if your order was not fulfilled correctly we will happily correct any errors on our part.

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    What do I need to do when I receive my fish?

    1. Inspect the box upon receipt. Make sure there is no significant visible damage to the box.
    2. Open the box and inspect the fish. This is where you need to see if any are DOA. If there are any DOA please take pictures in the unopened bag. 
    3. Next you want to float the bags for 5-10 min. DO NOT OPEN the bags. DO NOT PUT water into the bags from your tank.
    4. Place a net over a bucket and pour the fish into the net. Place the fish directly into your tank. DO NOT PLACE any of the shipping water into your tank.
    5. Leave the lights off for several hours to let the new fish settle into their new home. 
    6. Do not feed until the fish look happy and active. Catfish will be more active with the lights off.

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    Do you accept credit cards?

    Yes, we accept Visa, Mastercard, Discover and American Express. Since we deal exclusively with Paypal, you have to go through them via the shopping cart. They will accept all these cards for us and you do not need to have or to open a Paypal account. 

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    Do I need a Paypal account?

    You do not need a Paypal account to use Paypal.

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    Can we visit your facility?

    No, we cannot have anyone come to the farm to pick up fish or pick out fish.

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    Is the size of the fish exact?

    The size is an approximation. The average size of the fish you will receive may be slightly smaller (or larger) than what is advertised on our website. Within a few weeks in your tank, they should all exceed this size.

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    Can I use your pictures?

    Absolutely, feel free to use, share, copy, distribute, or transmit the pictures for commercial or non-commercial use. All pictures taken from this website should not be modified. Please, do not remove the bioAquatiX watermark from the pictures. 


    This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License.

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    How do you raise your fish?

    We take care of the entire process ourselves. We control every aspect of the breeding, spawning, and growth. We aspire to provide you the highest quality of fish: strong, vigorous and colorful. We are careful in selecting our breeders and always try to minimize inbreeding. 


    We use all natural food for our fish. We do not use chemicals or hormones to enhance color. All our fish are spawned using proprietary techniques we have developed over the years. 

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